Shipping & Order Policy
Order processing
Order confirmation: You’ll receive an email when your order is placed.
Processing time: Most orders are processed and handed to the carrier within 1–2 business days. Orders placed on weekends or holidays begin processing the next business day.
Cutoff time: Orders placed before 4:00 PM PST on business days may ship the same day; orders after that time will ship the next business day.
Shipping methods and delivery times
Domestic (United States)
Processing time
Orders ship within 1–2 business days.
Domestic shipping: Standard 3–7 business days; expedited 1–3 business days.
International shipping: Varies by destination; expect 7–21 business days. Customs and duties may apply.
Packaging and handling
Shipping costs and fees
How costs are calculated: Shipping fees are calculated at checkout based on package weight, dimensions, shipping method, and destination.
Free shipping: Free standard shipping applies to orders over $150 within the U.S.
Customs, duties, and taxes: For international orders, the recipient is responsible for any customs fees, import duties, or taxes assessed by the destination country.
Tracking and delivery issues
Tracking: A tracking number is emailed when your order ships. Use it to follow your package on the carrier’s website.
Delivery attempts
Carriers may attempt delivery multiple times. If a package is marked delivered but you cannot locate it, contact us and we’ll help investigate.
Lost or damaged packages
Report lost or damaged shipments within 7 days of the expected delivery date so we can file a claim with the carrier and assist you.
International shipping specifics
Restricted items Some products cannot be shipped to certain countries. If an item is restricted, we will notify you and offer a refund.
Longer transit times
Expect longer transit and customs processing for remote destinations.
Incorrect Shipping Information
Customer Responsibility
You are responsible for providing accurate and complete shipping details. If a package is returned due to an incorrect or incomplete address, you will be responsible for the reshipping costs. We recommend double-checking all address fields at checkout to avoid delivery issues.
All sales final
Please review your order carefully before purchase.
Exceptions: We will replace or refund items that arrive damaged, defective, or if we shipped the wrong item — report issues within 7 days of delivery.
Contact Information
If you have any questions or concerns about this Shipping Policy, please reach out to us:
Email: info@pepcore.com